Refund policy

30-Day Glow Guarantee

At LeoFinds, we want you to feel confident in your purchase. That’s why we offer a 30-Day Glow Guarantee on eligible items.

Returns Eligibility

You may request a return within 30 days of delivery if:

  • The item has been used with reasonable care
  • All included accessories are returned
  • The item is not listed under non-returnable products

Original packaging is recommended but not required.

Non-Returnable Items (Hygiene & Safety)

For safety and hygiene reasons, the following items are non-returnable and non-refundable:

  • Skincare products (creams, serums, oils, gels)
  • Opened or used consumables
  • Personal care items that come into direct contact with skin (unless defective)
  • Gift cards or promotional items

Condition & Inspection

Items showing excessive wear, damage, or misuse may not be eligible for return

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

We will provide a replacement or refund where applicable.

Claims submitted after this timeframe may not be eligible for resolution.

Return Shipping

  • Customers are responsible for return shipping costs
  • If the item is defective or incorrect, we will cover the cost

Refund Process

  • Returns must be approved before shipping
  • Refunds are issued within 5–10 business days after inspection
  • Refunds are processed to the original payment method
  • Shipping fees are non-refundable unless due to our error

Order Cancellation

Orders can be cancelled within 12 hours of purchase. After this, processing may begin.